FAQ
SHIPPING & DELIVERY
HOW LONG WILL IT TAKE FOR MY GIFT BOX TO SHIP?
We ship within 2-3 business days. If you choose expedited shipping, we will ship 1-2 business days as soon as possible. depending on where they're going. or depending on your shipping choice. If you make an order before 3pm on a weekday we will ship the same same day of your order.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders take 3-8 business days to deliver via standard shipping, depending on where they're going. And depending on your shipping of your option.
WHERE DO YOU SHIP FROM?
We Ship from MASSACHUSETTS.
HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND ON IT'S WAY?
When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment.
DO YOU SHIP INTERNATIONALLY ?
For the moment we're just shipping to U.S.A & CANADA .
HOW DOES SHIPPING WORK?
Once Lizhomez receive an order we try our best to ship it right away , if we do received a order From "The Shop" before 3pm we could definably ship it the same day. Gift Boxes will be ship after 1-2 days depending on the Personalization you choose.
WHAT IF THEIR GIFTBOX ARRIVES EARLIER THAN I NEED IT TO?
NOT! a Problem let us know if it's for a special occasion such as birthday or any other occasion and we will calculate the days and add an " wait until (date)" Sticker to the packaging.
HOW DO I KNOW WHEN MY BOX ARRIVES?
We will keep you informed by email.
MY BOX IS A GIFT. I DON'T WANT A RECEIPT OR ANY PRICES.
We never include receipts or inventory / packing slips inside any of our boxes, knowing that they are almost always a gift. Most of our Items comes without a tag and if they do have one, it will be a small one. We want our packaging to look neat and intact . We want everyone to love it.
WHAT'S YOUR RETURN POLICY?
All gift box sales are final, but you won't regret it . We don't accept returns, exchanges or cancellations on items purchased via Build a LuxuryBox or Ready to Ship. For items purchased on The Shop, we accept returns within 10 days of purchase with a return fee of $10.
ANY OTHER QUESTION ABOUT SHIPPING AND DELIVERY?
We're here to assist you for any questions use our contact page.
RETURNS & EXCHANGES
WHAT' IS YOUR RETURN/EXCHANGE POLICY?
We only offer returns on items purchased through 'The Shop" within 10 days of shipment of items. Products must be returned in their packaging and in stellar condition. All returns will be subjected to a $10.00 return fee, which will be deducted from your refund. This returns are only available for The Shop only. Product must be unused and in original packaging. Head to our “Start a Return” section of the website to initiate a label. Once your items are returned, simply place an order for your new item.
WHY DO YOU OFFER RETURNS ON INDIVIDUAL ITEMS BUT NOT GIFT BOXES?
Since our Gift Boxes are customs built for a specific occasion or person our Policy are final sale and not eligible for returns, refunds or exchanges. If you're returning items for The Shop, that meet our return policy standards, your refund will be processed and applied to the original method of payment, minus our return fee of $10.00. Please note, refunds can take 7-10 business days to appear on your bank account.
I CHANGED MY MIND, CAN I CANCEL MY ORDER?
No, unfortunately, we do not accept order cancellations. The Shop Items could be returned if everything is
CAN YOU SHOW ME WHERE TO START MY RETURN?
Sure! please send us an email to Lizhomezrh@gmail.com and we will get back to you as soon as we can.
WHAT TYPE OF BOXES YOU HAVE?
We have Amazing Gifts for anyone in your Family and Friends.
CAN I INCLUDE A NOTE?
YES! our goal is to make our gifts the most Special as possible this why , we include a hand written note of your choice , for that special one in your life.
DO YOU MAKE PERSONALIZED BOXES?
YES! We do . This is the reason we have this many choices of Personalization such as Ribbons and Add a Name on your Boxes. We want to make you feel happy about this gift you're receiving and giving.
WHAT SIZE ARE YOUR BOXES?
We have two sizes of boxes for the moment Small sizes 9x6.5x3.
Our Large Luxury Boxes Sizes 13.5x9x4.1 and a very similar sizes wish is a Large as well 13.8x9x4.3 inch. We do have two colors available , Matte & Shinny Black and Matte & Shinny White. You may also see a different color or sizes on our Ready to ship boxes that means they won't be for long and you will also see the information next to it. Our Gift boxes goes out in a shipper box so your Luxury Box arrives in the most secure and perfect condition.
WHAT TYPE OF RIBBONS CAN I ADD?
We have Satin ribbons if you want another type of ribbon let us know and we can make some changes. Our ribbons colors are Red, Blue, White and Black if you would like any other color please let us know on time and we could also make that change for you. Lizhomezrh@gmail.com.
CAN I ADD A NAME TO MY BOX?
Absolutely!! that's one of our amazing choices to make the gift more special. It's not required just a choice.
THE SHOP
WHAT IS THE SHOP?
The shop is a place where you find your favorite products. Now you could buy not just for your family and friends, but for you as well . Amazing products for yourself and your home.
HOW DO THESE PRODUCTS SHIP?
We know our giftboxes have an amazing packaging , we want to package your items with a beautiful touch as well, Yes! it will be different , but also special.
ANY MORE QUESTIONS?
DON'T SEE YOUR ANSWERS?